Job

Customer Service Representative

Location Vancouver, WA 98682-6476
Date Posted December 20, 2022
Job ID 9431
Employment Type Direct Hire
Scion Staffing is searching for a Account Representative on behalf of our client, a distributer that provides resources and training for manufacturers in Vancouver, Washington! This is a wonderful direct hire position offering a full-time, onsite, opportunity to join a mission driven team!
 
PERKS:
  • Full-time schedule; 8am-5pm!
  • Competitive hourly pay rate in the $21 to $23.50 range DOE!
  • Full healthcare benefits and 401k matching!
  • Opportunity to work with a company with an incredible mission!
 
RESPONSIBILITIES:
  • Facilitate the order fulfillment process in a manner that promotes building and maintaining positive, effective relationships with customers.
  • Respond to customer inquiries from both external and internal customers.
  • Resolve the billing and order issues.
  • Seek opportunities to exceed customer expectations by balancing the needs of both the customer and company.
  • Identify and communicate all special requests, modifications to orders, backorders and shipping delays or cancelled orders to appropriate internal and external customers.
  • Maintain accurate customer pricing in the database.
  • Gather the necessary information from customers, buyers and sales representatives in order to provide the team with necessary data to maintain price accuracy.
  • Utilize internal communication methods, i.e. Email and Instant Messaging, to effectively communicate with staff, Supply Chain team and other internal customers.
 
QUALIFICATIONS:
  • Must be proficient in MS Office software, including Word and Excel.
  • Experience with Google platforms, Gmail and Google Chrome preferred.
  • A minimum of 3 years of related experience and/or training in a nonretail customer service environment.
  • Experience in a business to business account support and distribution role strongly preferred.
  • Knowledge of the tasks, tools and procedures associated with supporting the sales plan and process.
  • Ability to successfully research and resolve customer issues in an accurate, thorough and timely manner with minimal assistance.
  • Ability to work in a team environment with a variety of individuals, including the Supply Chain team, Sales team, Operations, Drivers, Corporate staff, etc., in a constructive and collaborative manner.
  • Database entry experience preferred.
  • Strong interpersonal skills and the ability to interact diverse groups of people.
  • Ability to maintain confidentiality and business ethics.
  • Ability to prioritize tasks to meet multiple deadlines and respond to changes at short notice.
 
COMPENSATION:
This position offers a competitive hourly pay rate in the $21 to $23.50 range depending on experience as well as a comprehensive benefits package (Medical, Dental, Vision, 401K, PTO, and paid holidays).
 
HOW TO APPLY:
For immediate consideration, apply today!

ABOUT OUR SEARCH FIRM:
Scion Staffing is a national award-winning staffing firm. Over the past few years, our firm has had the pleasure of successfully assisting hundreds of local employers. No matter the requisition or size, our track record and recruitment process has made us one of the top recruitment firms in California. Additional information about our firm and success can also be found online at www.scionstaffing.com or in the 2010-2020 Business Times list of top staffing firms.
 
Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

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